Details & Policies

Payment

We charge your credit card 50 percent when you book your reservation online or over the phone. The balance is charged automatically to the credit card on file two weeks prior to your arrival.

Cancellation Policy

There is a 50% penalty for cancelling your stay more than 14 days prior to the reservation date if you reserved your room through The Madison website or by phone. There is a 70% penalty for cancelling your stay more than 14 days prior to the reservation date if you booked your stay through a third-party website. However, at our discretion, we will issue credit for a future stay in lieu of a penalty if you cancel more than 14 days prior to the reservation date. There are no refunds for cancellations within 14 days of your reservation date.

Check-in

Check-in time is 3pm. If you wish to arrive earlier than 3pm, please call or email The Madison and receive clearance in advance, as it is not always possible. Check-out time on the day of your departure is 12pm. After 12pm, late-checkout fees may apply.

Lost Keys

Replacement room key fee of $15 charged to your account automatically if lost / not returned.

Dogs

Small, well behaved dogs under 25 pounds are welcome for an additional $50 per night. Please ensure that your dog is supervised and doesn’t disturb the enjoyment of your fellow guests. Limited to Madison A, Garden A and Garden B rooms.